PRIVACY POLICY

Privacy Policy

Last updated: 28 October 2025
Website: www.videoshiftmedia.com
Business name: Videoshift Media

1. Introduction

Videoshift Media (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, or engage our video production services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: your name, email address, phone number, and business name.

  • Project information: details you provide about your video production needs, brand, or creative brief.

  • Website usage data: including IP address, browser type, device information, and pages visited.

  • Media and content: photos, videos, or other materials you share with us for your project.

  • Payment information: if applicable, limited details necessary to process transactions (handled securely via third-party providers such as Stripe or PayPal).

3. How We Collect Information

We collect personal information in several ways, including:

  • When you contact us through our website, email, or phone.

  • When you fill out forms, request quotes, or subscribe to newsletters.

  • When you engage us for video production services.

  • Automatically through cookies and analytics tools (such as Google Analytics).

You can disable cookies in your browser settings if you prefer not to share this data.

4. How We Use Your Information

We use your personal information to:

  • Communicate with you and respond to enquiries.

  • Provide, manage, and deliver our video production services.

  • Send project updates, quotes, and invoices.

  • Improve our website, marketing, and customer experience.

  • Comply with legal or regulatory obligations.

We do not sell, rent, or trade your personal information.

5. Disclosure of Information

We may share your information with:

  • Trusted third-party service providers who assist in operating our business (e.g., hosting, analytics, payment processors, or email services).

  • Contractors, freelancers, or collaborators involved in your project (only as needed).

  • Legal or regulatory authorities, if required by law.

All third parties are required to handle your data in accordance with applicable privacy laws.

6. Data Storage and Security

We store personal information securely using reputable cloud-based systems.
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
However, no online system can be completely secure — you share information with us at your own risk.

7. Access and Correction

You have the right to:

  • Request access to your personal information.

  • Ask us to correct or update any inaccurate or outdated information.

To do so, please contact us at [your business email address].

8. Retention of Information

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer period is required by law or for legitimate business reasons.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us